Login 

The login for attendees and presenters is integrated with the ACS ID, which is the same set of credentials used during registration or abstract submission.

If you need assistance with your Username or Password to login, please follow the link for Forgot User name or password? on the login page.

Representatives from ACS (Event owner) and Conexiant (virtual platform provider) are available to assist with your meeting experience. Please see Additional Support Options below.

ACS Member & Society Services
ACS Representatives are available to assist with:

  • Login issues – both for the virtual platform and the mobile app
  • Registration
  • Program questions
  • ACS Membership support
  • Other ACS related items.

For feedback or comments around the mobile app, please contact mobileappfeedback@acs.org .

Onsite Location: Walter E. Washington Convention Center, West Salon GHI

Phone & Email Support:

Phone: 800-333-9511 or 1-614-447-3776
Email: service@acs.org

  • June 27 - August 15 – 8:30 AM- 7:00 PM ET Mon-Fri Only
  • August 16 - 12:00 PM - 6:00 PM ET Sat
  • August 17-21 – 7:00 AM - 7:00 PM ET Sun-Thurs
  • August 22 – September 5 - 8:30 AM - 7:00 PM ET Mon-Fri Only


ACS Information Booth

Visit the ACS Information Booth located in Walter E. Washington Convention Center in the West Salon Foyer:

  • Answers to your meeting-related questions
  • Answers to your mobile app or virtual platform questions
  • Assistance with finding items lost in the Walter E. Washington Convention Center

Hours of Operation:

  • Saturday, August 16: 1:00 PM - 6:00 PM
  • Sunday, August 17: 7:00 AM - 7:00 PM
  • Monday, August 18: 7:00 AM - 7:00 PM
  • Tuesday, August 19: 7:00 AM - 7:00 PM
  • Wednesday, August 20: 7:00 AM - 7:00 PM
  • Thursday, August 21: 7:00 AM - 10:00 AM


Conexiant

Conexiant representatives are available to assist with technical support for the virtual platform including links not working or issues with live sessions.

Phone: 1.860.953.2900
Chat: use the BLUE "Live Support" chat feature

    • June 27 - August 15 – 8:00 AM - 8:00 PM ET Mon-Fri Only
    • August 17, 18, 19, 20 – 24 hour support; Sun, Mon, Tues, Wed
    • August 21 - 8:00 AM - 8:00 PM ET/ 5:00 AM -5:00 PM PT Thursday
    • August 22 – September 5 – 8:00 AM - 8:00 PM ET Mon-Fri Only