Login 

The login for attendees and presenters is integrated with the ACS ID, which is the same set of credentials used during registration or abstract submission.

If you need assistance with your Username or Password to login, please follow the link for Forgot User name or password? on the login page.

Representatives from ACS (Event owner) and Conexiant (virtual platform provider) are available to assist with your meeting experience. Please see Additional Support Options below.

ACS Member & Society Services
ACS Representatives are available to assist with:

  • Login issues – both for the virtual platform and the mobile app
  • Registration
  • Program questions
  • ACS Membership support
  • Other ACS related items.

For feedback or comments around the mobile app, please contact mobileappfeedback@acs.org .

Onsite Location: Georgia World Congress Center, A/B Registration Hall

Phone & Email Support:

Phone: 800-333-9511 or 1-614-447-3776
Email: service@acs.org

  • January 30 - March 20 – 8:30 AM- 7:00 PM ET Mon-Fri Only
  • March 21 - 12:00 PM - 6:00 PM ET Sat
  • March 22-26 – 7:00 AM - 7:00 PM ET Sun-Thurs
  • March 30 – April 3 - 8:30 AM - 7:00 PM ET Mon-Fri Only


ACS Information Booth

Visit the ACS Information Booth located in Georgia World Congress Center in the A/B Registration Lobby:

  • Answers to your meeting-related questions
  • Answers to your mobile app or virtual platform questions
  • Assistance with finding items lost in the Walter E. Washington Convention Center

Hours of Operation:

  • Saturday, March 21: 1:00 PM - 6:00 PM
  • Sunday, March 22: 7:00 AM - 7:00 PM
  • Monday, March 23: 7:00 AM - 7:00 PM
  • Tuesday, March 24: 7:00 AM - 7:00 PM
  • Wednesday, March 25: 7:00 AM - 7:00 PM
  • Thursday, March 26: 7:00 AM - 11:00 AM


Conexiant

Conexiant representatives are available to assist with technical support for the virtual platform including broken links or issues with live sessions.

Phone: 1.860.953.2900
Chat: use the BLUE "Live Support" chat feature

  • January 30 – March 20– 8:00 AM - 8:00 PM ET Mon-Fri Only
  • March 22, 23, 24, 25 – 24 hour support; Sun, Mon, Tues, Wed
  • March 26 - 8:00 AM - 8:00 PM ET/ 5:00 AM -5:00 PM PT Thursday
  • March 30 – April 3 – 8:00 AM - 8:00 PM ET Mon-Fri Only