Technical Issues?

The login for attendees and presenters is integrated with the ACS ID, which is the same set of credentials used during registration or abstract submission.

If you need assistance with your Username or Password to login, follow the link for ‘Forgot Username or password?” on the login page.

Representatives from ACS (Event owner) and BroadcastMed (virtual platform provider) are available to assist with your meeting experience. Please see Additional Support Options below.


ACS Member & Society Services
ACS Representatives are available to assist with Login issues, registration and program questions, ACS Membership support and other ACS related items.

Phone: 800-333-9511 or 1-614-447-3776
Email: service@acs.org

  • January 3 - March 15 – 8:30am - 7:00pm ET Mon-Fri Only
  • March 16 - 1:00pm - 6:00pm CT Sat
  • March 17–18 7:00am - 8:00pm CT Sun-Mon
  • March 19-20 - 7:30am - 7:00pm CT Tue-Thu
  • March 21 - 7:30am - 12:00pm CT 
  • March 22 - April 5 - 8:30am - 7:00pm ET Mon-Fri Only

BroadcastMed, Inc.
BroadcastMed representatives are available to assist with technical support for the virtual platform including links not working or issues with live sessions.

Phone: 1.860.953.2900
Chat: use the BLUE "Live Support" chat feature

  • March 6-16 – 8:00am - 8:00pm ET Mon-Fri Only
  • March 17, 18, 20, 21 - 8:00am - 8:00pm CT Sun, Mon, Wed, Thu
  • March 19- 8:00am - 10:00pm ET Tue
  • March 22- April 5 – 8:00am - 8:00pm ET Mon-Fri Only